Privacy Policy

1. Introduction

Welcome to Cleanato (“we,” “our,” or “us”), operated by Cleanato India Private Limited.

Cleanato provides car cleaning subscription plans, doorstep car washing, interior and exterior deep cleaning, and eligible vehicle pick-up and drop-off services through its mobile application and website.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Cleanato mobile application, website, or related services.

By using Cleanato, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing the relevant information.

2. Information We Collect

Depending on the features you use, we may collect the following categories of information.

A. Personal Information

• Full name.
• Mobile number and email address, where provided.
• Account details and customer identification information.
• Customer support communications and service-related correspondence.

B. Vehicle Information

• Vehicle registration number.
• Vehicle make, model, type, manufacturing year, fuel type, and colour, where provided.
• Vehicle nickname and parking location or slot.
• Cleaning history, service records, and relevant booking details.

C. Address and Location Information

• Service address and saved addresses.
• Location information when required for booking, service availability, address confirmation, or navigation.
• Cleaner location information where necessary for service coordination and where the relevant feature is enabled.

Location access may require permission from your device. You can manage these permissions through your device settings. We do not claim to track customers continuously in the background unless such functionality is implemented, appropriately disclosed, and permitted.

D. Booking and Subscription Information

• Selected monthly or other subscription plans.
• Service bookings, schedules, and service status.
• Subscription validity and usage records.
• Cancellations, refunds, and billing history.

E. Payment Information

We may process payment amounts, transaction references, payment status, and refund details.

Payments may be handled by third-party payment service providers. We do not intend to collect or store complete payment card details or payment passwords on our own systems.

F. Photos and Service Records

Where necessary, we may collect vehicle photographs, including before-and-after cleaning photos, to document completed work, verify service quality, resolve disputes, and respond to customer complaints.

Camera access will be used only for relevant features. We do not intend to access your personal photo gallery unless a specific feature requires it and you authorize that access.

G. Technical and Device Information

We may collect technical information such as device type, operating system, application version, IP address, diagnostic logs, and security-related information to maintain functionality, troubleshoot errors, and protect our services.

3. How We Use Your Information

We use your information for the following purposes:

• Creating and managing customer accounts.
• Verifying mobile numbers through one-time passwords (OTPs).
• Adding and managing vehicles.
• Providing monthly car cleaning subscriptions and other services.
• Scheduling and managing doorstep cleaning appointments.
• Processing payments, cancellations, and refunds.
• Assigning cleaning personnel and coordinating service visits.
• Tracking service progress where the relevant feature is enabled.
• Maintaining service records and quality checks.
• Sending essential booking, payment, OTP, subscription, and service notifications.
• Responding to customer queries and complaints.
• Detecting fraud, preventing unauthorized access, and protecting our systems.
• Improving application performance and customer experience.
• Complying with applicable legal, regulatory, and accounting obligations.

We will not process personal information for unrelated purposes without an appropriate legal basis and any consent required by applicable law.

4. OTP Verification and Account Security

Cleanato may use your mobile number to verify your identity and authenticate account access through OTPs.

Your mobile number and necessary verification information may be processed by third-party messaging or authentication providers to deliver verification messages.

You should not share your OTP with unauthorized individuals.

5. Location Permissions

Location information may be used to:

• Determine service availability in your area.
• Confirm your service address.
• Coordinate bookings and cleaner visits.
• Support navigation and operational verification.

Location information will be accessed only as required by the features you use and subject to applicable permissions and consent requirements.

You may disable location permissions through your device settings. Certain location-dependent features may not function correctly when permission is disabled.

6. How We Share Your Information

We may share relevant information with the following categories of recipients when reasonably necessary to provide our services:

• Cleaning personnel: Booking details, vehicle information, service addresses, and contact details required to complete the service.
• Payment providers: Transaction information required to process payments and refunds.
• OTP and messaging providers: Mobile numbers and verification details required to deliver messages.
• Technology service providers: Hosting, database, mapping, notification, analytics, and technical-support services used by the application, where applicable.
• Legal and regulatory authorities: Information required under applicable law or valid legal requests.
• Business successors: Relevant information in connection with a lawful merger, restructuring, or business transfer, subject to applicable requirements.

Third-party providers may process information under their own terms and privacy policies. We take reasonable steps to work with service providers that maintain appropriate data protection safeguards.

Cleanato does not sell your personal information to third parties.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, misuse, and disclosure.

Depending on the systems used, these safeguards may include access controls, authentication, secure data transmission, restricted staff access, and security monitoring.

Although we take reasonable precautions, no electronic storage or internet transmission system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for service delivery, account management, customer support, dispute resolution, security, and legal or accounting obligations.

When information is no longer required, we will take reasonable steps to delete it or make it non-identifiable, subject to applicable legal retention requirements.

Certain records may need to be retained for a legally required period, fraud prevention, unresolved disputes, or other lawful purposes.

9. Account and Data Deletion

You may request deletion of your Cleanato account and associated personal information through the account deletion option within the application or through our designated account deletion webpage, where available.

If you cannot access an account deletion feature, you may contact us at cleanatoindia@gmail.com to request account and data deletion.

Please include your registered mobile number or email address so that we can verify your request. Do not include passwords or OTPs.

After verifying your request, we will process it within a reasonable period and in accordance with applicable law. We will delete information that is no longer required, including information held by relevant service providers where applicable.

We may retain certain information where legally required or permitted, including records necessary for tax and accounting compliance, security, fraud prevention, or the resolution of disputes.

Uninstalling the Cleanato application does not automatically delete your account or associated information.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Raise a privacy complaint or concern.
• Exercise any additional rights available under applicable law.

To submit a request, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing the request.

Withdrawing consent may affect features that depend on the relevant information, but will not affect processing that is otherwise lawfully permitted.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, security, preferences, and performance measurement.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

12. Children's Privacy

Cleanato is intended for individuals legally able to use our services and is not specifically designed for children.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe that a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Links and Services

Our application or website may contain links to third-party websites, payment gateways, or other external services.

Cleanato does not control the independent privacy practices of these third parties. We encourage you to review their privacy policies before sharing information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, data handling practices, or legal requirements change.

The revised policy will be published on our website and, where appropriate, within the application. The “Last Updated” date will be revised accordingly.

Where required, we will provide notice or obtain consent before implementing changes.

15. Contact Us

For privacy-related questions, requests to access or delete your information, or complaints, please contact us:

This Privacy Policy applies to the Cleanato mobile application, website, and related services. It should be updated whenever our actual data collection, processing, sharing, or retention practices change.