Terms & Conditions

Welcome to Cleanato. These Terms & Conditions (“Terms”) govern your access to and use of the Cleanato mobile application, website, and car cleaning services. By registering, accessing, or using Cleanato, you agree to these Terms. If you do not agree, please do not use our services.

1. About Cleanato

Cleanato provides car cleaning and washing services, including:

• Daily doorstep car cleaning through subscription plans.
• Professional car washing at designated service centers.
• Interior and exterior deep-cleaning services, where offered.
• Pick-up and drop-off for eligible service-center bookings.

The services available to you depend on your location, selected package, and operational availability.

2. Eligibility and Account Registration

• You must be legally capable of entering into a binding agreement to use the services.
• You must provide accurate and current contact, address, and vehicle details.
• You are responsible for maintaining the security of your account and OTP verification codes.
• You must notify Cleanato if you suspect unauthorized access to your account.
• Cleanato may restrict or suspend accounts involved in fraud, misuse, or violations of these Terms.

3. Vehicle Information

• Customers must provide accurate vehicle registration numbers, vehicle types, models, and service addresses.
• You must ensure that the vehicle is legally parked and accessible at the agreed service location.
• Customers must remove valuable, fragile, and personal items from the vehicle before interior cleaning or vehicle handover.
• Cleanato may refuse a booking if the vehicle details are incorrect or the vehicle cannot be safely accessed.

4. Daily Doorstep Cleaning Subscriptions

• Subscription plans cover only the services specifically listed in the selected plan.
• Doorstep subscription cleaning does not include service-center pick-up or drop-off.
• The number of service days, cleaning scope, and other inclusions will be displayed in the selected plan.
• Subscription services are subject to service-area coverage, weather, safety, and operational availability.
• Full water washing, foam washing, interior deep cleaning, and detailing are not included unless expressly mentioned in the selected plan.
• Customers should provide reasonable access to the vehicle at the scheduled location and time.
• Missed services, rescheduling, service credits, or extensions will be handled according to the applicable subscription policy disclosed by Cleanato.

5. Professional Car Wash and Pick-up/Drop-off

• Professional washing and deep-cleaning services are separate from daily doorstep subscription services unless expressly included.
• Pick-up and drop-off are available only for eligible bookings and service locations.
• Customers must confirm the vehicle handover and return details with Cleanato.
• Customers should disclose existing damage, mechanical issues, warning lights, or other relevant vehicle conditions before handover.
• Customers should retain personal belongings and ensure the vehicle is accessible, legally parked, and ready for collection.
• Any applicable pick-up, drop-off, waiting, or additional-service charges will be communicated before confirmation.

6. Booking and Service Availability

• A booking is subject to confirmation by Cleanato.
• Available service slots may vary by location, staffing, demand, and weather conditions.
• Cleanato may reschedule or cancel a booking due to safety concerns, equipment failure, extreme weather, or circumstances beyond reasonable control.
• Where a booking is changed or cancelled by Cleanato, an appropriate rescheduling, credit, or refund option will be provided according to the circumstances and applicable law.

7. Pricing, Payments, and Taxes

• Prices and applicable taxes will be displayed before payment or booking confirmation.
• Customers must pay through the payment methods made available by Cleanato.
• Subscription renewals, if offered, will follow the renewal terms shown to the customer before authorization.
• Additional services or charges require customer approval before they are provided.
• Customers should retain payment receipts and transaction references for support requests.
• Cleanato does not store full payment-card details unless expressly disclosed and handled in accordance with applicable requirements. Payment processing may be provided by third-party payment providers.

8. Subscription Cancellation and Refunds

• Subscription validity, cancellation rules, and included service frequency will be displayed at the time of purchase or in the applicable plan policy.
• Customers may request cancellation through the app or the customer-support channel provided by Cleanato.
• Refund eligibility will depend on the unused services, applicable plan terms, payment status, and applicable law.
• Refunds for eligible payments will generally be processed through the original payment method or another lawful method agreed with the customer.
• No term in this policy limits any refund or consumer right that cannot legally be excluded.

9. Vehicle Condition and Damage

• Customers should document and report existing damage before handing over a vehicle.
• Cleanato personnel are expected to use reasonable care while performing the selected service.
• Customers must report any suspected service-related damage promptly, with relevant details and photographs where available.
• Cleanato will review reported incidents fairly and in accordance with applicable law.
• Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.

10. Customer Responsibilities

Customers agree to:

• Provide accurate information and a safe, accessible service location.
• Treat Cleanato staff respectfully.
• Follow vehicle handover and service instructions.
• Avoid using the app for fraudulent, unlawful, or abusive activities.
• Ensure that any person authorized to hand over or receive the vehicle is properly informed.

11. Service Quality and Complaints

Cleanato aims to provide reliable and professional car cleaning services. If you are dissatisfied with a service, contact customer support with your booking details and a description of the issue.

Cleanato will review complaints and, where appropriate, arrange a re-service, adjustment, credit, or refund in accordance with the applicable service policy and law.

12. Location, Photos, and Notifications

Where required for service delivery, Cleanato may process:

• Address and location information for booking and service coordination.
• Vehicle and service photographs for quality verification, where applicable.
• Booking status, service history, and payment information.
• Contact details for OTP verification, service updates, and customer support.

Access to camera, location, or notification features will be requested when needed. Personal information will be handled in accordance with the Cleanato Privacy Policy and applicable data-protection laws.

13. Third-Party Services

The app may rely on third-party services for payments, maps, OTP delivery, hosting, or notifications. Their services may be governed by separate terms and privacy policies. Cleanato will take reasonable steps to manage these integrations but cannot guarantee uninterrupted availability of third-party systems.

14. Intellectual Property

The Cleanato name, logo, branding, app design, text, and other proprietary content are owned by Cleanato or used with authorization. You may not copy, reproduce, modify, distribute, or commercially exploit these materials without prior written permission, except as permitted by law.

15. Suspension and Termination

Cleanato may suspend or terminate access where reasonably necessary due to fraud, misuse, security risks, non-payment, or a material breach of these Terms. Any such action will be subject to applicable law and any rights the customer has concerning paid or unused services.

Customers may stop using the app and request account closure through the available support channel, subject to lawful retention requirements.

16. Limitation of Liability

Cleanato will provide services with reasonable care and skill. To the extent permitted by law, Cleanato is not responsible for indirect losses arising from circumstances beyond its reasonable control. Nothing in these Terms excludes statutory consumer rights or liability that cannot legally be limited.

17. Changes to These Terms

Cleanato may update these Terms to reflect changes in services, operations, technology, or legal requirements. Updated Terms will be published through the app or website with a revised “Last Updated” date. Where required by law, customers will be notified or asked to provide renewed consent.

18. Governing Law and Disputes

These Terms are governed by the laws of India. Disputes will be addressed through good-faith communication and, where necessary, the appropriate legal process before a competent court or authority, subject to applicable consumer-protection laws.

19. Contact and Support

For questions, complaints, cancellations, or refund requests, contact Cleanato through the support details published in the app or on the official website.

These Terms & Conditions should be reviewed and updated if Cleanato changes its service plans, cancellation rules, refund practices, or other operating policies.